Acceptance of Terms through Use
Disclaimer of warranties
All material, information, software, products and services included in or available through this site (the “content”) are provided “as is” and “as available” for your use. The content is provided without warranties of any kind, either expressed or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Red Pine Chinese Herbs does not warrant that the content is accurate, reliable or correct; that this site will be available at any particular time or location; that any defects or errors will be corrected ; or that the content is free of viruses or other harmful components. Your use of this site is solely at your risk. Because some jurisdictions do not permit the exclusion of certain warranties, these exclusions may not apply to you.
Limitation of Liability
Under no circumstances shall Red Pine Chinese Herbs be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of, or inability to use, this site.
Red Pine Chinese Herbs makes no representation that materials on this site are appropriate or available in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.
Red Pine reserves the right, in its sole discretion, to terminate your access to all or part of this site, with or without notice.
Information you give us.
We receive and store any information you enter on our Site or give us in any other way. In this manner, when you call or visit our Site in the future, you will not have to be inconvenienced by providing your information repeatedly.
How information is used
We use the information you provide us to perform the services for which such data was collected, such as shipping a product you order to us. We also use the information you provide us for internal marketing purposes and for administration of the Site.
Distribution of information
Information about our customers is an important part of our business, and we use it responsibly. We do NOT sell or distribute any personal information about you to any other person or entity except as necessary to process an order or provide a service or product you requested to you. An example is processing credit card payments.
We use industry –standard methods to protect your personal information from unauthorized access. Among thither techniques, we have a server and usually store your information on a computer behind a “firewall” in a secure location. Of course, there is no such thing a “perfect security” on the internet. Further, please note that our servers are operated by a third party web host whose actions we do not control.
This Site may in the future contain links to other sites. Red Pine is not responsible for the privacy of the content of third party sites.
All prices are subject to change without notice. Much of what we sell is dependent upon market prices and availability. Our product prices a closely linked to our raw herb expenses which fluctuate seasonally.
All sales are prepaid by credit card, unless otherwise arranged and received prior to shipment. We will finalize and process your invoice just prior to shipping your order. You will be notified of any changes to your order and shipping & handling costs with the finalization of your invoice.
All orders are shipped via USPS or UPS. For orders placed on our website shipping charges are approximate. Some shipping quotes are not accurate and will be recalculated manually. We will advise you of any addition a shipping charges or savings and ask for your approval. The actual shipping charges will appear on your finalized invoice that will either be emailed to you or packaged in your order. We do our best to get your order to you as quickly and safely as possible. We cannot ship to countries where shipments are prohibited by the United States Government.
At Red Pine we want to insure that your order is packaged properly and expedited to ship quickly. We have a very simple handling schedule. Orders less than $100.00 will have a $3.00 handling fee applied to the purchase total. Orders of $100.00 to less than $500.00 will have a $5.00 handling fee applied to the purchase total. Orders greater than $500.00 will have an $8.00 handling fee applied to the purchase total. The handling fee applies to all orders, unless otherwise negated in good faith by Red Pine.
When packages appear damaged on arrival, state condition of the container over your signature on the receipt. If damage is discovered after opening the package, notify the carrier immediately. Claims for damage must be directed to the carrier FIRST.
Use of products
We only sell or products to licensed healthcare practitioners who are known or have proven credentials to resell our products to their patients. The use of Red Pine products is at the practitioner’s discretion. The practitioner (wholesale customer) assumes all liability and risk arising from the ordering, purchase, selling, prescribing and or use of Red Pine products. We recommend practitioner’s open the prepackaged bulk herb formulas prior to selling them to their patient’s as their own due diligence to insure and reinforce herb identification, understanding of the proper cooking method, assurance of quality, and customization of the formula when appropriate.
What we sell
Red Pine Chinese Herbs sells prepackaged bulk herb formulas, external applications and single bulk herbs at wholesale to licensed practitioners. Please note any product descriptions and photographs used on our website are examples only. In some cases packaging may vary. Each package will contain a list of contents and amounts of ingredients where appropriate.
The customer shall inspect and accept or reject acceptance of the Terms and Conditions of the sale immediately upon arrival of the shipment and shall, within three (3) working days after the arrival give written notice to Red Pine of any claim that the Terms and Conditions set forth herein are not acceptable. Should an issue a rise after the three day period the customer must contact Red Pine in writing concerning their issues for a particular product along with the product lot number. A Red Pine representative will contact the customer to answer any questions and resolve the issue.
We will seek to prosecute any and all fraudulent transactions
These terms and conditions are applicable to every order placed by the customer, whether online at Red Pines website or by telephone, including all future orders.
How to reach Us
You can reach us via phone or email.